Return Policy

If you are unhappy with your purchase, please feel free to contact us by sending emails to info@ellewin.com .  We will reply to you within 24 hours in accordance with the following Return Policy:

 

• Items must be sent back within 30 days of the delivery date (from the date you receive the items).

• Items must be unworn, unwashed, and have original tags attached.

• Items must be free of stains, makeup, deodorant, or wear.

• Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue store credit. Please email info@ellewin.com for assistance.)

• Return packages must include a completed return request form and original packing slip to ensure processing. (Note: If the return request form is not filled out correctly, your return may experience delays in processing. You may use the return request form included in your original packaging.)

 

*The original shipping fee and insurance are non-refundable.

 

Returns are processed within 5-7 business days after your item(s) are received by ELLEWIN. 

ELLEWIN does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

 Refunds will be issued back to the original form of payment that was used to place your order. Please allow 24 hours with Paypal and 7-15 business days with credit card for your refund to appear.